Privacy Policy

Last updated: January 1, 2025

1. Introduction

Welcome to the website of Camel Tobacco Technology Co., Ltd. (hereinafter referred to as “we” or “Camel”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide when using our website.

2. Information Collection

2.1 Information We Collect

When you visit our website or contact us, we may collect the following types of information:

Personal Information: Name, email address, phone number, company name, job title, and other information you voluntarily provide
Technical Information: IP address, browser type, operating system, access time, page view records, etc.
Cookies and Similar Technologies: Data used to improve user experience and analyze website usage

2.2 Methods of Information Collection

Directly provided through contact forms or email
Automatically collected through cookies and website analytics tools
Collected through third-party service providers (such as Google Analytics)

3. Information Use

We use the collected information for the following purposes:

Respond to your inquiries and provide relevant product and service information
Improve our website and service quality
Send business-related notifications and updates
Conduct market research and data analysis
Comply with legal and regulatory requirements

4. Information Protection

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, modification, or disclosure. These measures include:

Using SSL/TLS encryption to transmit sensitive data
Restricting employee access to personal information
Conducting regular security reviews and updates
Establishing data breach emergency response mechanisms

Despite these measures, internet transmission cannot be guaranteed to be 100% secure. We will make every effort to protect your information, but cannot guarantee absolute security.

Our website uses cookies and similar technologies to improve user experience. Cookies are small text files stored on your device that record your browsing preferences and access behavior.

5.1 Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly
Functional Cookies: Remember your preference settings
Analytics Cookies: Help us understand website usage

You can manage cookies through your browser settings, but disabling cookies may affect certain website functions.

We do not sell your personal information to third parties. We may share your information in the following circumstances:

With your explicit consent
With service providers who assist us in operations (they are obligated to protect your information)
To comply with laws, regulations, or government agency requirements
To protect the rights, property, or safety of us, users, or the public

7. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

Right of Access: You have the right to know what personal information we hold about you
Right to Rectification: You have the right to request correction of inaccurate or incomplete information
Right to Erasure: In certain circumstances, you have the right to request deletion of your personal information
Right to Restriction of Processing: You have the right to request restriction of processing your personal information
Right to Object: You have the right to object to our processing of your personal information
Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format

To exercise the above rights, please contact us using the contact information provided at the end of this policy.

8. Data Retention

We retain your personal information only for the period necessary to fulfill the purposes for which it was collected, or as required by laws and regulations. When your information is no longer needed, we will securely delete or anonymize it.

9. International Data Transfers

Your information may be transferred to and processed and stored in locations outside your country/region. We will ensure appropriate safeguards are in place to comply with applicable data protection laws.

10. Minors’ Privacy

Our website and services are not directed to minors under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately, and we will take steps to delete such information.

11. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the “Last Updated” date noted. For significant changes, we will notify you through website notices or other means.